Posts tagged #business relationships

Don’t forget your Manners – How business etiquette can make or break the connection


"I love everything that's old, - old friends, old times, old manners, old books, old wine" Oliver Goldsmith

I just got off the phone with someone in an HR role that told me she makes hiring decisions based on your handshake. Admit it, we all do! We form impressions about people the second we meet them. Manners matter – so much more than you think!

You see, in the current business climate, networking is the most effective way of accessing and establishing meaningful connections.

Because there is no shortage of highly qualified and competent people out there, manners can make the difference between a successful and failed opportunity.

When seeking to be effective at networking, you should pay attention to common etiquette practices that can make or break the connection.

Introductory skills

Networking often involves meeting people that you’ve never met before. Always make sure you introduce unfamiliar people to each other when having a conversation. This helps break the ice and make all parties to the conversation more comfortable around each other. In addition, proper introductions make people feel valued and validated, regardless of their position.

In our training surveys, we have found than a staggering 87% of people have to include themselves in a conversation at a networking event. It is so rude to ignore someone standing there, so make sure you pause and include them before continuing your chat.

If you are being introduced to new people, always offer a firm and single handshake, followed by a smile and nod. A good handshake demonstrates confidence, politeness, and approachability.

Pleasantries are important

During and after a networking event, using appropriate pleasantries can go a long way. Always follow any requests with “please”, and you should also say “thank you” after such requests are fulfilled.

After the event, a thank you e-mail is very important, but a handwritten thank you card goes even further towards making you stand out from the rest. If you agreed to catch up, make sure you pick up the phone to arrange the meeting.

Appropriate Mobile phone manners

Advancements in technology and communications have made having a mobile phone a necessity. You should, however, learn how to use it in front of people, especially those who you’re networking with. Avoid texting or responding to emails within the main room of the event. In the case of urgent calls, excuse yourself and go somewhere quiet.

Proper listening skills

While pursuing an opportunity at a networking event, it can be tempting to talk too much as you try to demonstrate your qualifications and market yourself. However, always be prepared to listen actively to the other person.

Networking is about developing relationships, and a conversation is a two-way street. Avoid interrupting the other person, and respond to specific points/perspectives that they may present as well.

In case you missed my recent Talking Lifestyle radio interview with David Koch and Ed Phillips we discussed the importance of etiquette and some tips to make networking work better for you.


Understanding business etiquette at networking events is discussed in deeper detail at our Business Networking Skill Workshop. To learn more about this and gain other networking idea, enrol in one of our courses


Posted on September 29, 2017 .

The key personality traits of an exceptional networker

One of the challenges in networking is everybody thinks it's making cold calls to strangers. Actually, it's the people who already have strong trust relationships with you, who know you're dedicated, smart, a team player, who can help you.
Reid Hoffman

If you are a business person or have a professional career, then you are a networker, whether you realise it or not. Whilst some struggle with networking and have to learn and practice the art, others find it a completely natural thing to do and excel at it effortlessly. Since 85% of jobs are filled via networking, isn’t it time you know more?  

So what makes those exceptional networkers so good at it? Is it an inherited trait? Have they been to a great networking course? Has their employer trained them?  

To truly master networking yourself, it helps to take a close look at those who do it well and adapt/ apply where you can. Here’s what they are good at: 

They’re savvy, and know who they need to know

Networking is about forming the right relationships. Throughout your career you will meet a lot of people. The people you invest in and maintain relationships with need to align with your ambitions and have the expertise and experience to be able to help you with your goals.  

They’re enthusiastic

They have a true passion and belief in what they do, so when they present to a room or speak about their work - they are genuine.  

They’re interested

They have a sincere interest in you and what you do. They’re not always just seeing how you can help them and what they can get out of you. It’s a two way street, and exceptional networkers love to give as much as they receive.  

They can listen

Great networking is not just about your 30-second sales spiel. Yes, a good networker will tell you about their work. But they will also take the time to keep quiet and listen in return. 

They give good referrals

One of the great things about having a strategic network of contacts is that you can refer your connections to others. Believe it or not, this has many benefits for you! Your connections will mention you when they get in touch with each other, and will keep you in mind to return the favour when another referral opportunity arises.  

Most of all, an exceptional networker is good at it because they do it a lot. Practice really does make perfect in the world of networking. If you need some help, consider Enrolling in one of our courses today to learn the art of networking and see for yourself how to do it like the pros.  

Julia Palmer, a respected Networking Strategist and Chief Executive of the Business Networking Academy, presenting and training on how to create and manage networks that work. To learn more visit &

Posted on June 28, 2017 .

How business mentoring can explode your growth and profits


“Tell me and I forget, teach me and I may remember, involve me and I learn.” 
 Benjamin Franklin


One-on-one business mentoring can be the single most valuable investment you ever make for yourself.  Yes, that’s a bold statement!
Last night I attended an event for future leaders with an amazing panel of speakers, each one talked about the role mentors played in their success and recommended one for your career progression.

We also see so many small and medium sized business owners who are just going with the flow, hoping for the best and ‘winging it’. Yet those who invest in business mentoring learn so much more about business, develop strategic plans and know exactly where they’re headed.
Business mentoring has the potential to sky-rocket your career and dramatically increase your growth and profits. Here’s how.


  1. You get advice. Having an expert on hand to ask questions and learn from is invaluable. Their advice is likely to be much better than anything you’ll learn in a business management course. A mentor can give you specific advice around YOUR exact problem, not just a generic piece of advice.

  2. You’ll get perspective. A business mentor will look at you from a different angle and see problems and areas for improvement where you can’t see them. This alternate perspective can be life changing. You’ll receive critical feedback in key areas such as communications, relationships, leadership, technology and processes and be presented with ideas you had never thought of.

  3. You’ll gain knowledge. A mentor will help you develop business skills and teach you at the same time as helping you. They’ll show you what you should do but they’ll also explain why it’s a good thing. You’ll learn new methods and strategies for growth, strategy and problem solving that you can apply to your business.

  4. You’ll gain confidence. Knowing you have someone to turn to when you need it is a great confidence booster. Knowing someone’s got your back can give you the encouragement you need to try something new or get you out of a rut when you’re stuck.

You should also know that you can help your mentor too! I always ask mine what I can do to help his business :). I also recommend having several mentors/advisors depending on your stage in life or career needs. 

Did you know we don't just facilitate training courses!, If you’re looking for a one-on-one networking mentoring program to boost your business, take a look at our highly successful mentoring programs or speak to us for more information.

Happy Netships!